Refund policy

 

Return and Refund Policy

At Conspiral17Designs.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help! Below are the terms and conditions regarding returns and refunds.

1. Return Policy

  • Eligibility: Returns are accepted within 30 days of the delivery date.
  • Condition of Items: The item(s) must be unused, in original condition, and in the original packaging to be eligible for a return.
  • Non-Returnable Items: Certain products like custom-made items, gift cards, downloadable products, or sale items may not be eligible for returns. Please check the specific product page for return eligibility.

2. Refund Policy

  • Processing Time: Refunds will be processed once the returned item(s) are received and inspected. This can take up to 7 business days from the date of receipt.
  • Refund Method: Refunds will be issued to the original payment method. If you paid via credit card, refunds may take up to 5-10 business days to appear on your statement, depending on your bank's processing time.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

3. How to Initiate a Return

  1. Contact Us: Please reach out to our customer support team at driscolljay0@gmail.com with your order number and the reason for your return.
  2. Return Authorization: Once we confirm the return request, we will provide instructions on how to send the item(s) back to us. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
  3. Pack Your Item: Ensure the product is securely packed to avoid damage during return shipping. We recommend using a trackable shipping service for returns.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at driscolljay0@gmail.com. We will provide a return label at no cost to you and issue a full refund or replacement.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item for a different size, color, or design, please return the original item for a refund and place a new order.

6. Contact Us

If you have any questions or need further assistance with your return or refund, please don't hesitate to contact our support team:

  • Email: driscolljay0@gmail.com
  • Phone: [+447548356005]
  • Business Hours: Monday – Friday, 9 AM – 5 PM (excluding holidays)